About PMGDISHA [Main Website]

PRADHAN MANTRI GRAMIN DIGITAL SAKSHARTA ABHIYAAN (PMGDISHA)   MAIN WEBSITE : www.pmgdisha.in
Making one person in every family digitally literate is one of the integral components of the Prime Minister's vision of "Digital India".
Pradhan Mantri Gramin Digital Saksharta Abhiyaan is the scheme to make six crore persons in rural areas, across States/UTs, digitally literate, reaching to around 40% of rural households by covering one member from every eligible household by 31st March, 2019.
The Scheme would empower the citizens in rural areas by training them to operate computer or digital access devices (like tablets, smart phones etc.), send and receive e-mails, browse Internet, access Government services, search for information, undertake digital payment etc. and hence enable them to use the Information Technology and related applications especially Digital Payments to actively participate in the process of nation building. The Scheme aims to bridge the digital divide, specifically targeting the rural population including the marginalised sections of society like Scheduled Castes (SC) / Scheduled Tribes (ST), Minorities, Below Poverty Line (BPL), women and differently-abled persons and minorities.
Appreciation of Digital Literacy
To make a person digitally literate, so that he/she can operate digital devices (like Tablets, Smart phones etc) send and receive emails & browse Internet for information and undertake digital payment etc.
Eligibility Criteria
Nominated digitally illiterate person from every eligible rural household.
Age : 14 to 60 years
Course Duration
20 Hours (Minimum 10 Days and Maximum 30 Days)
Medium of Instruction
Official Languages of India
Fee
NIL
Place of Learning
The eligible households can nominate one person from their family. The selected person to get themselves enrolled under this programme in a nearest Training Centre/ Common Service Centre (CSC).
Evaluation
Independent external evaluation will be conducted by a National level certifying agency like NIELIT, NIOS, IGNOU, HKCL, ICTACT, NIESBUD etc.

Implementation Process
The scheme will be implemented by CSC e-Governance Services India Limited, a Special Purpose Vehicle (SPV) incorporated under the Companies Act 1956, (herein after referred to as "CSC-SPV"), under the overall supervision of Ministry of Electronics & Information Technology, with active collaboration of all the State Governments and UT Administrations.
NGOs, Industry, Government authorized centres, Common Services Centres (CSCs) and authorized educational institutions with appropriate infrastructure will be utilised to train and empower 6 Crore citizens on Digital literacy in Gram Panchayat and Districts of each State/ UT. The training will be held at various training locations including CSCs, Adult Literacy Centres, NIELIT Centres, RSETI, NGOs involved in IT Literacy, etc.
A detailed implementation plan is as below:

  • The Scheme is applicable only for rural areas of the country.
  • CSC-SPV will identify the beneficiaries in active collaboration with DeGS, Gram Panchayats, and Block Development Officers. The list of such beneficiaries would be made available on the scheme portal.
  • All CSCs can register and train candidates from specified area of Gram Panchayat /District of the country as per the prescribed eligibility criteria.
  • Eligible person to be enrolled in the nearest PMGDISHA training Centre using their Aadhaar (UIDAI) number.
  • Unique Username and Password to be provided to the beneficiary.
  • Learners to study the self learning e-modules through the LMS.
  • Continuous assessment at the end of each module.
  • Attendance on a daily-basis using Aadhaar number.
  • On fulfilling the minimum number of learning hours and successful completion of assessment, the learners will be eligible to appear for Real time examination process in collaboration with nationally recognized Certifying Agencies namely National Institute of Electronics and Information Technology (NIELIT), National Institute of Open Schooling (NIOS), ICT Academy of Tamil Nadu (ICTACT), Haryana Knowledge Corporation Limited (HKCL), National Institute for Entrepreneurship and Small Business Development (NIESBUD).
  • Certificates will be issued to successful candidates.
  • Training cost to the training agencies would be released by CSC-SPV only after successful certification of the candidates subject to meeting the prescribed outcome criteria.

Monitoring of the Scheme
District level Committee
District e-Governance Society under the Chairmanship of District Magistrate/ Collector with concerned Department.
At State Government level
Apex Committee headed by the Principal Secretary (IT) with representative of Department of Education, Panchayati Raj , Social Welfare and Women & Child Development.
At Central Government Level
MeitY would provide suitable policy support and would monitor the progress of the scheme at the Central level.
Periodic concurrent evaluation of the Scheme implementation would be done through a third party by the Implementing Agency.
PMGDISHA PMU
A Programme Management Unit shall be setup under the CSC e-Governance Services India Limited (CSC-SPV) for the implementation of the PMGDISHA Scheme. PMU will provide necessary support to MeitY towards implementation, management and monitoring of the scheme. The CSC-SPV: PMU would perform the following main tasks/activities:

  • Overall coordination, implementation and management of entire scheme
  • Coordinate with various stakeholders including other stakeholders such as industries, NGOs, etc. involved in similar initiatives like PMGDISHA
  • Develop curriculum Framework / Courseware Multilingual Content in consultation with various stakeholders/experts
  • Prepare guidelines and norms for accreditation of training institutions in terms of training infrastructure, labs, faculty/trainers, etc. in consultation with accrediting agencies like NIELIT, IGNOU, NIOS, etc. Also prepare norms for periodic monitoring and assessment of the quality of training provided, faculty, infrastructure at the centre etc.
  • Develop norms for beneficiary selection, registration of candidates, and monitoring of training.
  • Prepare Examination and certification norms in consultation with certifying agencies.
  • Delivery of e-content through mobile phones
  • Conduct workshops/seminars and other awareness campaign for various stakeholders to create awareness about the scheme
  • Create suitable monitoring mechanism based on Aadhaar identification to avoid double accounting and ensure proper monitoring.
  • Provide periodic information to MeitY and the State Govt. /District Administration for monitoring of the scheme.
  • Ensure that all the deliverables are completed within the allotted timeframe and budget. Any deviation should be submitted to MeitY for obtaining approvals.
  • Bring out appropriate mechanism for Aadhaar linked registration and examination of beneficiaries
  • Impact assessment study(ies) of the scheme through a third party with due approval of MeitY.
  • Develop Centralized Portal for the scheme preferably using Open Source Technologies. The portal would include a content management system along with i) online admission of documents for empanelment as Training Partner/ Centre ii) Dashboard Access iii) Registration/ Updation of Candidates iv) Central Repository of Content v) Assessment & Certification of Digital Literacy through Aadhaar enabled remote proctored examination vi) Drill Down data access and vii) Reporting.
  • Develop Mobile App to make available training content in 22 scheduled languages
  • Standard Operating Procedures for following processes would be made available:
    • Registration and Training of candidates under PMGDISHA
    • Empanelment/Dis-empanelment of Training Partner/Centre under PMGDISHA
    • Examination in PMGDISHA
    • PMGDISHA Payment Process
  • Periodic internal review of the implementation would be carried out through Board of CSC-SPV.

Eligibility Criteria

  • Eligible Household: A household is defined as a unit comprising of Head of family, spouse, children and parents. All such households where none of the family member is digitally literate will be considered as eligible household under the Scheme.
  • Entry criteria
    • The beneficiary should be Digitally Illiterate
    • Only one person per eligible household would be considered for training
    • Age Group: 14 - 60 years
  • Priority would be given to
    • Non-smartphone users, Antyodaya households, college drop-outs, Participants of the adult literacy mission
    • Digitally illiterate school students from class 9th to 12th, provided facility of Computer/ICT Training is not available in their schools
  • Preference would be given to SC, ST, BPL, women, differently-abled persons and minorities
  • The identification of the beneficiaries would be carried out by CSC-SPV in active collaboration with DeGS, Gram Panchayats, and Block Development Officers. The list of such beneficiaries would be made available on the scheme portal.

Training Process

Learning Outcomes / Competency Standards:

  • Understand the basics (terminology, navigation and functionality) of digital devices
  • Use digital devices for accessing, creating, managing and sharing information
  • Use the Internet to browse in an effective and responsible manner Use technology to communicate effectively
  • Appreciate the role of digital technology in everyday life, in social life and at work
  • Carry out cashless transactions using digital financial tools (USSD/ UPI/ eWallet/ AEPS/ Card/ PoS)
  • Use Digital Locker
  • Use online citizen centric services

The content generation / collation / management / aggregation - creation of content bank etc would be carried by CSC-SPV in consultation with various stakeholders as per the following:

  • The content developed for the purpose of digital literacy training would be made available in 22 scheduled languages of India apart from English. A mobile 'app' would be made available in 22 scheduled languages so that training content can be downloaded and re-used as and when needed.
  • For persons who cannot read and write, audio/visual/touch etc. based content would be developed. For those who can read and write, textual, structured, audio, video, and applications based content would be made available. Efforts would be made to design target beneficiaries specific contents with the use of local/localized resources.
  • Top citizen centric schemes as indicated below are included as part of curriculum:
    • G2C Services- Caste certificate, Domicile certificate, Income Certificate
    • UIDAI Services
    • Banking Services
    • IRCTC- Railway reservation
    • Insurance
    • Telephone/data card Recharge
    • Election ID printing
    • Electricity- bill payment
    • Pan card
    • Passport
  • As the thrust of the government is on promoting cashless transactions through mobile phones, the course content would also have emphasis on digital wallets, mobile banking, Unified Payments Interface (UPI), Unstructured Supplementary Service Data (USSD) and Aadhar Enabled Payment System (AEPS), PoS etc.
  • Appropriate feedback from beneficiaries and trainers for content enhancement would be taken to modify the content as per the needs of beneficiaries.
  • Emphasis would be given on use/operating of digital access device(computers, tablets, etc.) for navigating through various applications such as, opening internet browser, browse for information, search for information, listen to and watch audio and video, etc.
  • Other digital literacy courses developed by various agencies in this field can also be considered for imparting digital literacy training.
  • A Technical Committee setup by the CSC-SPV comprising of members drawn from NIELIT, IGNOU, NIOS, UNESCO, DEF, IT for Change, IIMC, INTEL, NASSCOM, NIIT, PMGDISHA partners, etc would ratify the contents. A Multilingual centralized pool of content relevant especially to rural masses would be created by CSC-SPV.

Broad Content outline:

Module Name

Introduction to Digital Devices

Operating Digital Devices

Introduction to the Internet

Communications using the Internet

Applications of Internet (include citizen-centric services; Use of digital financial tools for undertaking cashless transactions)

Total Duration : 20 Hrs

Dos & Don'ts
DO'S AND DON'TS for Training Partners/ Training Centres:
Dos

  • Ensure that only one person from digitally illiterate family gets registered
  • Register only genuine candidates
  • Properly fill the candidate details as per Government records produced by the eligible candidate.
  • Upload supporting documents
  • Register the candidate only at PMGDISHA portal
  • Ensure that the registered candidates are trained for a minimum of 20 hours.
  • Ensure that the candidates are given hands-on training and undergone continuous self-assessment available at PMGDISHA portal
  • Only the registered and trained candidate should appear for the examination8. Only the registered and trained candidate should appear for the examination
  • The other guidelines mentioned in the SOP or as communicated by PMU from time to time must be followed.

Don'ts

  • Not to register a candidate from a digitally literate family
  • Not to register more than one candidate from the same household
  • Not to register any fake candidates
  • Not to upload any fake documents at the time of registration
  • Not to register candidate details in offline or any other website
  • Not to allow the candidates to take examination without training
  • Not to do any impersonation of candidates at the time of examination
  • Not to help or assist the candidate while appearing for the examination
  • The other guidelines mentioned in the SOP or as communicated by PMU from time to time must be followed.

Training Centres
The Training Partners shall set up the Training Centres in the selected Gram Panchayats with the appropriate manpower and requisite and infrastructure. They are required to meet the following criteria:

  • A training centre must be part of a registered organization in India with proven training and facilitation credentials in the domain of education/ IT literacy
  • After all the documentation is completed by Training Partner, a Screening Committee constituted by CSC-SPV would visit the Training Centre and on receipt of satisfactory report of the Screening Committee, accreditation will be granted.
  • Detailed Norms for the Training Centres shall be as per Standard Operating Procedure (SOP) published by CSC-SPV.

All CSCs working with CSC-SPV will be considered as Training Centre and same norms and guidelines as in case of Training Centre will apply to CSCs also.
Role of Training Centres
The training centres are responsible for the following:

  • Enrolling the candidates for the course
  • Imparting appropriate training to candidates
  • Marking the attendance and conducting continuous assessment using the Online Monitoring Application-cum-Learning Management System
  • Keeping a record of all candidates enrolled in the course, certifying their attendance and ensuring that the candidates appear for the online examination.
  • Training centre shall provide support and assistance for at least two years after the training is over.
  • Ensuring achievement of learning outcomes for each candidate.
    • Delivery of content through mobile phone is proposed as a supplementary facility which can be accessed by a large number of neo-IT literates to refresh content learnt during the physical training mode.
    • Aadhaar no. shall be used to distinctly identify each beneficiary and to avoid duplicity.
    • Appropriate on-line reporting mechanism would be put in place by CSC-SPV for reporting/monitoring of the training programs by the partners/ centres in order to maintain transparency.
    • The Training Partners/Centres would encourage and mobilize selected beneficiaries to their training centre and ensure successful completion of the training as per norms prescribed in this regard.
    • After successful completion of training, the Training Partners/Centres would report periodically, details of persons trained to CSC-SPV.
    • The trained candidates shall have to undergo an online examination (as soon as the training is completed) by a recognized certifying agency. Training cost to the training agencies would be released by CSC-SPV only after successful certification of the candidates subject to meeting the prescribed outcome criteria.
    • Certification of the trained beneficiaries would be carried out through online remotely proctored examination conducted by nationally recognized Certifying Agencies namely National Institute of Electronics and Information Technology (NIELIT), National Institute of Open Schooling (NIOS), ICT Academy of Tamil Nadu (ICTACT), Haryana Knowledge Corporation Limited (HKCL), National Institute for Entrepreneurship and Small Business Development (NIESBUD). More agencies having similar experience in conducting online assessments would also be empanelled based on prescribed norms. Efforts would be made to have at least one certifying agency in each State to ensure smooth certification process.

Assessment Process

After the completion of training, the trained candidates shall have to undergo a term-end online examination at a centre of the certifying agency.
The training would be imparted through modules covering various subjects under digital literacy. The details of the modules are as below:

Appreciation of Digital Literacy

Module Name

Introduction to Digital Devices

Operating Digital Devices

Introduction to the Internet

Communications using the Internet

Applications of Internet(include citizen-centric services; Use of digital financial tools for undertaking cashless transactions)

Total Duration: 20 Hrs

Questions for the assessment would be based on the modules covered. The number of questions and the time duration for the assessment would be:
25 questions, 60 minutes
Objective and True or False questions will be asked during the examination.

Dos & Don'ts for Examination under PMGDISHA

Dos

  • Training centres will nominate the Examination Centre Superintendent, who in turn shall be authorized to verify the candidates at the time of examination and in case of any malpractice including impersonation cases, that ES will be held responsible and CSC-SPV shall take necessary action against that centre.
  • A training centre can allocate more than one Superintendent at the training centres .The Superintendent should have basic computer knowledge. He can be a government teacher, Government officers or a member of Panchayat
  • The Superintendent must be present at all times during the examination of the candidates
  • All the examination candidates shall have carry their original Aadhaar Card and photo Identity card. No photo copy shall be accepted during the examination.
  • Make sure that the photo on the photo identity card is clear and visible to the proctor
  • During the examination the proctors ask for photo and photo identity card of the candidates which might not be clear. The proctors ask to resubmit the same again and again till picture & identity card is clear, this increases the waiting time. Hence, it would help if a clear photo and photo identity cards are submitted on the first go.
  • Candidates shall carry their ID proofs while appearing for examination as proctor can ask for their ID proofs any time during exam.
  • The examination system should be equipped with basic software and infrastructure i.e. Web camera, Biometric Device & Updated Java
  • The examination centre / training centre should be properly lit during the examination so that the face of the candidate is visible during the examination. Lighting by torches, candles etc will not be acceptable
  • The distance between candidate and screen should not be more than 1.5 meters.
  • Make sure that the internet is at a relatively high speed. Low internet speed may result in connection breaks asking for re- authentication of candidates increasing the wait time.

Don'ts

  • During examination, devices other than the webcam should not be connected with the computer.
  • Make sure the candidate does not have any electronic device and printed text materials.
  • Do not install any remotes sharing software in the examination systems. PMU can take actions against centres following such practices.
  • The candidate shall not open any other tab or website during the course of the examination. The examination will cancelled immediately in such cases.
  • Make sure the candidate does not press the submit button before completing the exams.
  • Don't move the camera away from the candidates face. It should be directly pointing at the candidate or else the examination shall be paused or cancelled.
  • No other person should be present in front of the camera other then the examination candidate. The examination will be cancelled.
  • The candidate is not to leave the computer for more than two or three minutes. The examination will be cancelled in this case.
  • In case of impersonation and forgery cases the training centre/ partner shall be blacklisted.
  • Do not disconnect the examination while the proctors are communicating with the candidate. In such case the examination will be cancelled and the centre/ superintendent shall be liable for further action against them.

Note: In case of repeated malpractices, forgery and cheating cases the centre/Superintendent/Partner shall be liable for any legal action to be taken by CSC SPV.